Insurance Claims

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About Insurance Claims

The first priority with any insurance claims for broken glass is to get the breakage repaired to ensure your safety and security. Call True Blue Glass and we will attend same day if necessary to make sure your family and your property are safe and secure.

Our emergency service operates 24 hours a day, 365 days per year and can give you immediate response times as well as advise you on the correct course of action. For peace of mind, call True Blue Glass.

Did you know?

Insurance companies can’t force you to use their glass companies. It is your choice. True Blue Glass offers you REAL PEOPLE and reliable service any time of the day or night. We can arrange the repairs at a time that best suits you. Don’t waste your time talking to an interstate call center or recorded service, talk to True Blue Glass so you know what’s going on with your repairs.

All we require is some basic information from you to get the ball rolling. Please complete details below and hit the submit button or PHONE US DIRECT with your details on 07 3209 8774.

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Safety glass is a product that is designed to cause minimal injury when it breaks, compared to regular annealed glass. The two most commonly used safety glass products are laminated glass and toughened/tempered glass. Both products have very different and distinct features that provide various levels of safety and security.

Yes, however, the entire panel of glass will usually need to be replaced. We recommend replacing these panels with toughened glass as the hole required for the pet door makes the glass weak. Toughened glass alleviates this issue.

Laminated glass is two pieces of glass laminated together with an interlayer. When it breaks, it cracks but holds together, like a windscreen. Toughened glass is just one panel, but has undergone a process to make it 4-5 times stronger than normal glass. When it breaks, it shatters into thousands of small pieces the size of a fingernail.

Sometimes toughened glass will shatter instantaneously, without an apparent reason. This is often due to a small flaw within the glass itself from manufacture. If the flaw is present, the glass failure could happen at any time.

In the case of a glass emergency, we will attend the same day and can usually complete the repair on the first visit.

We can offer a range of different options to reduce outside noise entering your home. There are specific glass products available now that are designed for noise reduction that will significantly reduce noise without the need to completely replace the windows

We can offer a range of different options to reduce heat entering the home. We offer tinting services, but can also provide options for a high performance glass product specifically designed to reduce the heat entering the home.

Yes, we are an industry leader in the areas of accreditation, qualified tradespeople and safety. We are a founding member of the Australian Glass & Window Association national accreditation program and are active in the glass, glazing & window industry member forums and training programs.

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